Privacy Policy

1. Introduction

Elite Hurricane Concrete respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

We collect information that you voluntarily provide to us when you request a quote, contact us with questions, schedule a consultation, or otherwise interact with our business. The information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Property address where services will be performed
• Project details and service preferences
• Payment information (processed securely through third-party payment processors)
• Communication history with our company

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide quotes, estimates, and project proposals
• To schedule and perform concrete services at your property
• To process payments and maintain financial records
• To communicate with you about your project, including updates and changes
• To respond to your inquiries and provide customer support
• To send you information about our services, promotions, and updates (with your consent)
• To improve our website and services based on user feedback
• To comply with legal obligations and protect our legal rights
• To prevent fraud and maintain the security of our systems

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist us in operating our business (such as payment processors, scheduling tools, and email services), who are contractually obligated to protect your information
• With contractors or subcontractors who work on your project, to the extent necessary to complete the work
• With professional advisors such as attorneys and accountants
• To comply with legal obligations, court orders, or government requests
• To protect the rights, property, or safety of Elite Hurricane Concrete, our customers, or others
• In connection with a business transfer such as a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes maintaining records for warranty purposes, financial reporting, tax compliance, and legal requirements. When we no longer need your information, we will securely delete or destroy it.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing of your information
• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

10. Marketing Communications

With your consent, we may send you promotional emails about our services, special offers, and company updates. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. Please note that even if you opt out of marketing emails, we may still send you transactional or administrative messages related to services you have requested.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of the sale of your personal information. We do not sell personal information as defined by the CCPA. To exercise your rights, please contact us at the information provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: